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Total Retail 10/27/2020 18:30
Carter’s is permanently shutting down hundreds of stores. The children’s apparel and accessories retailer announced today that it plans to close 25 percent of its brick-and-mortar fleet, or about 200 locations, as the leases of those units expire. Speaking to analysts, Carter’s CEO Michael Casey said that nearly 60 percent of those outposts will likely […]
Total Retail 10/27/2020 16:09
As COVID-19 disrupted world economies, consumer buying behavior began to change. The pandemic has led to an increased shift in buying everyday items online, with some experts stating this crisis pushed e-commerce ahead by nearly four years. Already the fastest-growing channel in digital marketing, commerce advertising hasn’t slowed during the global crisis. Even as many […]
Total Retail 10/27/2020 15:00
As the nation continues to endure COVID-19, consumers have shifted their buying behaviors. Consumers have gone digital as a result of the pandemic, and retailers must adapt accordingly. Data from a recently released report from SOCi found that while consumers switched to digital, so did multilocation businesses. It’s important to take a more in-depth look […]
Total Retail 10/27/2020 14:40
Few forcing functions have magnified the friction between a clean customer experience (CX) and verifying identity like the global pandemic. Just since March, the numbers of new entrants into the digital economy has skyrocketed. This isn’t because of some epiphany that digital is the future, but rather because they have very few other choices. Worried […]
Total Retail 10/26/2020 20:53
In episode 270 of Total Retail Talks, Editor-in-Chief Joe Keenan interviews Jeanne Anderson, senior vice president and general manager of Saatchi Art, the world’s leading online art marketplace, connecting people with art and artists they love. Listen in as Anderson discusses the company’s history and mission, how Saatchi Art has evolved during the COVID-19 pandemic, […]
Total Retail 10/26/2020 16:46
Santa Claus won’t be visiting any Macy’s stores in 2020, ending a 159-year holiday season tradition. The department store’s tradition started in 1861, but Santa meet-and-greets won’t be happening this year because of concerns about the coronavirus pandemic. Instead, Macy’s is creating an interactive virtual experience. “To replicate the magical experience of visiting Macy’s Santaland for […]
Total Retail 10/26/2020 12:33
Paleontologists and evolutionary biologists often speak of “punctuated equilibrium” — a time of rapid evolutionary change following a long span of stasis. Such periods occur following a cataclysmic episode — e.g., the massive asteroid strike that wiped out the dinosaurs. COVID-19 is a punctuated equilibrium event for retail. It changed everything, and many of these […]
Total Retail 10/26/2020 10:48
Things in the e-commerce industry are changing rapidly. As it stands, Amazon.com and Walmart are busy duking it out for digital retail supremacy. At the same time, more merchants are getting in on the game than ever before, with e-commerce on pace to account for nearly a quarter of all retail sales by 2023. At […]
Total Retail 10/22/2020 17:50
Today’s guest is passionate about empowering businesswomen, leadership, and business development. Jordan chats with Jennifer DiPasquale, president and co-founder of Women in Retail Leadership Circle (WIRLC) and Total Retail, about the benefits of having a high-level network community and how asking for feedback is key to providing your community with what it wants. Learn what […]
Total Retail 10/22/2020 17:44
Although the future is unpredictable, some aspects of the post-COVID-19 retail shopping environment are coming into focus. Consumers will continue to buy products online, but there will remain occasions when a customer will want to return to the store. They won’t return, however, unless the shopping is contactless, experience-full and, most importantly, consumers genuinely feel […]
Total Retail 10/22/2020 13:53
E-commerce was taking the retail world by storm long before COVID-19. However, once the pandemic hit, brick-and-mortar stores closed their doors in a matter of weeks to protect customers and employees — a move that made e-commerce a business necessity. Fortunately, it’s easier than ever to set up an e-commerce platform. However, what’s important to some retailers […]
Total Retail 10/21/2020 15:11
This video originally appeared on Total Retail’s sister site, Women in Retail Leadership Circle. When the COVID-19 pandemic hit and Verizon had to close its retail stores, instead of laying off or furloughing thousands of employees, the telecommunications company used it as an opportunity to train thousands of its store sales associates on its customer service […]

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