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Customer Service Blog 03/24/2020 07:00
Marketing and the Customer Experience How to Craft Your Marketing and Experience for Today’s Customer Shep Hyken interviews Mathew Sweezey. They discuss his new book, The Context Marketing Revolution: How to Motivate Buyers in the Age of Infinite Media, in addition to strategies for contextualizing marketing and how it affects the customer experience. Top Takeaways: […]. .
Customer Service Blog 03/20/2020 07:00
This week we feature an article* by Candace Sheitelman, CMO at Edify. She shares five different strategies to build a stronger and more effective employee experience. According to Gallup’s recent polls, 87% of employees worldwide are not engaged. Think about that for a moment—that’s a staggeringly high number. If 50 people work in your contact […]. .
Customer Service Blog 03/17/2020 07:00
Customer Value is Company Value How to Drive Value and Become Customer-Focused Shep Hyken interviews Rob Markey, a leader of Customer Strategy and Marketing at Bain & Company. They discuss four strategies companies can use to achieve consistent and sustained growth in customer value, NPS (Net Promoter Score), customer feedback and company culture. Top Takeaways: […]. .
Customer Service Blog 03/13/2020 07:00
This week we feature an article by Dwayne Charrington, a technical writer currently associated with ProProfs Help Desk. He shares the benefits of incorporating a help desk ticketing system into your business. “Experience-led businesses have 1.7x higher customer retention, 1.9x return on spend, and 1.6x higher customer satisfaction rates” – Forrester. Coming from the house […]. .
Customer Service Blog 03/10/2020 07:00
The Secret to Getting Customer Reviews The Strategy Behind Getting and Utilizing Customer Feedback Shep Hyken interviews Rupesh Patel. They discuss the importance of customer feedback and strategies for getting positive reviews. Top Takeaways: Even if you think customer reviews don’t apply to your business, they are still important. Regardless of your industry, customers are […]. .
Customer Service Blog 03/03/2020 07:00
The Radical Relevance of Customer Experience Crafting Your Message to Deliver a Consistent Internal and External Experience Shep Hyken interviews Bill Cates. They discuss his new book, Radical Relevance: Sharpen Your Marketing Message – Cut Through the Noise – Win More Ideal Clients, and how companies can create the message that best defines their customer […]. .
Customer Service Blog 02/21/2020 07:00
This week we feature an article by Mathew Cooper, a Content Marketing Head at POS Plaza. He shares tactics to help ensure a point-of-sale system will enhance the customer experience. In today’s highly competitive and constantly advancing retail industry, there is no place for ordinary customer service. Modern consumers are smart – they have countless […]. .
Customer Service Blog 02/18/2020 06:30
The Customer Experience Revolution How to Fish the “Big Data Lake” for Customer Experience Insights Shep Hyken interviews Claire Sporton. They discuss the importance of investing in the customer experience and how CX professionals can communicate that need with leadership and executives. Top Takeaways: It isn’t enough to simply gather data. Data collection without action […]. .

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