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CDW - Solutions blog 05/29/2020 16:19
Given today’s unique environment, companies are looking to technology, current and emerging, to help navigate the business landscape that exists before them — and the one that is to come in the near term. To help our customers through this constantly evolving environment, we’ve identified three key phases that organizations are moving through as a result of the pandemic. In mapping out this journey with our customers, CDW’s Consulting Services has determined where organizations should focus their technology investments. .
CDW - Solutions blog 05/29/2020 16:19
For many organizations, the ServiceNow Service Portal is the primary way that approvers interact with the records they approve. It is also often a major way that managers, directors and VPs interact with the system when introducing ServiceNow’s functionality to other departments. First impressions matter; providing an optimal user experience right off the bat can go a long way toward long-term adoption within an organization. Here are a few things you may want to do to improve the Portal experience for your approvers. .
CDW - Solutions blog 05/27/2020 15:50
For organizations to realize the potential value of AI, according to McKinsey, their AI strategy must align with their corporate strategy. They need a “clear data strategy that supports and enables AI,” and they must invest in staff and technical training to ensure they have the skills to implement AI at scale. I keep those imperatives in mind when I work with business and IT leaders who wonder how AI might help their organizations. My advice to them: To get the most out of the technology — to make AI work for you — it pays to take a phased approach to implementation. .
CDW - Solutions blog 05/27/2020 15:50
Many organizations struggle with IT asset management even during the best of times. In fact, according to a CDW survey, nearly 1 in 5 businesses incorporates Post-it notes as part of its asset management strategy. Now, add a worldwide crisis that has forced organizations to roll out countless laptops and software licenses in a matter of days to enable remote work (often outside of their normal procurement and budget processes), and you have a recipe not only for massive inefficiency, but also huge software license compliance liabilities. It’s important for organizations to get in front of this now by applying appropriate asset management tools and practices to their new environments. At CDW, we have four main ways of helping customers to be.
CDW - Solutions blog 05/27/2020 15:50
The last time we blogged about this topic, we went into detail about that “one weird trick” for bringing Telepresence into your Webex Event Center meetings and events. While effective, that “trick” involved a complex setup to get there. Fun for geeking out — not as much fun when trying to simplify your virtual event workflow. Event Center now supports joining directly via Cisco Video devices. .
CDW - Solutions blog 05/27/2020 15:50
Video surveillance technology is now in the middle of the same transformation that revolutionized business telephones 15 years ago. Organizations are moving from old, inflexible analog camera systems to modern and agile IP-based digital video surveillance technology. At the same time, they’re shifting responsibility for these systems from facilities teams to IT groups who are more familiar with providing reliable and consistent digital services to other business units. .
CDW - Solutions blog 05/27/2020 15:50
As they seek to enable remote work, many organizations are implementing new ways for employees to access and share data. This is all necessary to enable business continuity, but it’s possible (and perhaps even probable) that organizations are unwittingly opening up new security vulnerabilities as they introduce new technologies and workflows. Unless an IT shop employs professionals with deep expertise in cybersecurity, the prospect of hunting around for unknown security gaps can be incredibly daunting. That’s where cybersecurity assessments from a partner like CDW come in. .
CDW - Solutions blog 05/27/2020 15:50
The election infrastructure in the U.S. depends on the coordinated, secure interaction of thousands of state and local election officials using very different technologies. These range from large cities with fully electronic voting systems to small municipalities that still rely on paper ballots. As I work with officials from these diverse election authorities, I’ve developed a set of best practices that will enhance security in any election environment. Let’s take a look at five key measures that every Board of Elections should put in place. .
CDW - Solutions blog 05/27/2020 15:50
On its own, the baseline data captured on the Service Portal can be useful. The Portal logs can be found under Service Portal > Log Entries, and some basic reporting can be found under Service Portal > Usage Overview. While the baseline functionality is powerful, with a little configuration you can capture and display more usable information. This blog post will share some suggestions for how to glean more value from the baseline data. .
CDW - Solutions blog 05/27/2020 15:50
With schools closed due to the ongoing health crisis, teachers everywhere have been inundated with instructions and suggestions on how to adapt to the world of remote learning. But volunteer facilitators, coaches and managers in charge of leading student extracurricular activities have been largely, if not entirely, left out the discussion. Many esports leaders are asking what they can do to manage the activity remotely. Here are a few ideas. .
CDW - Solutions blog 05/27/2020 15:50
Before this spring, many organizations were already set up to accommodate some portion of their employees working remotely. But very few businesses were equipped to handle all of their employees working from home. As a result, many employees saw performance problems and reduced functionality in the very applications they relied on to do their jobs. It’s been said that we’re living through what is effectively the world’s largest business continuity exercise. Here are three lessons that business and IT leaders should take away from it. .
CDW - Solutions blog 05/27/2020 15:50
We at CDW pride ourselves on developing automation tools to make our collaboration deployment engineers’ jobs easier. We have created tools to automate just about everything there is to automate with Cisco on-premises products: Communications Manager, Unity Connections, Contact Center Express/Enterprise and Voice Gateways, to name a few. With the migration to more cloud-based solutions in the collaboration space, and coinciding with our new service of deploying the cloud voice platform RingCentral, it made sense to create an automation tool to quickly provision users and phones. .
CDW - Solutions blog 05/11/2020 18:02
Organizations use data analytics in a variety of ways: A health insurance company may want a way to identify emerging risk factors for disease in its patient populations; a nonprofit that connects bone marrow donors with people requiring transplants may look for ways to slash the time it takes to identify a likely match; a national retailer may seek to better understand the shopping preferences and habits of its target customers. On the surface, at least, there’s little in common among these organizations and what they hope to achieve, but they each must excel at the same thing to succeed: They have to be adept at organizing and analyzing data, and they need a data strategy that ultimately works for them. .
CDW - Solutions blog 05/11/2020 18:02
Governance can be an overwhelming undertaking. For the organization, it can be viewed as stifling innovation; for the IT department, it is viewed as necessary to prevent out of control resources causing havoc in billing and security. These two divergent cultures must figure out a way to implement a solid governance structure for the cloud while still allowing developers and business the innovation the cloud promises. Microsoft has a solution to help bridge this conflict. .
CDW - Solutions blog 05/11/2020 18:02
Organizations have a number of compelling reasons to reduce complexity in their cloud environments, including lower costs, improved security and optimized performance, to name a few. One other benefit of highly efficient cloud environments often gets overlooked, but is a major consideration right now: business continuity. In a way, the COVID-19 crisis is the world’s largest business continuity exercise. We’re seeing right now, in very real terms, how organizations’ IT environments hold up to previously unimaginable challenges. .
CDW - Solutions blog 04/30/2020 16:14
With demand for businesses to consume collaboration services in the cloud at an all-time high right now, CDW has added the Cisco Unified Communications Manager Cloud (UCM Cloud) solution to its Managed Collaboration Anywhere (MCA) portfolio. This portfolio now includes managed collaboration solutions covering the complete Cisco Hosted and Cloud Calling portfolio of Cisco Hosted Collaboration Solution (HCS), Cisco UCM Cloud and Cisco Webex Calling. Cisco is currently providing collaboration solutions that deliver enterprise-grade service to more than 100 million devices. .
CDW - Solutions blog 04/29/2020 04:47
Over the past few months I’ve spent a lot of time working with and researching some of the top software-defined WAN vendors in the market to continue developing CDW’s Professional Services. In this blog series, I’d like to share overviews of each solution, my thoughts, strengths and areas for improvement that I think apply to each solution. I'll cover each vendor with a specific and technical lens. We’ll kick off this series with Cisco SD-WAN, formerly Viptela. .
CDW - Solutions blog 04/29/2020 04:47
Any manufacturer with a complex production line understands the importance of having a connected factory. By deploying machines that can communicate and share data with a central system, a manufacturer can adapt to operational needs in real time to drive efficiencies and improve the bottom line. But connected factories also face challenges that can hamper success if left unaddressed. .

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