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Total Retail 07/08/2020 19:33
Over the past two decades, we’ve seen millennials put retailers through a loop. As retailers urgently set up e-commerce sites and slowed down their physical footprint, many people believed millennials would be the “death of retail.” Today, Generation Z is bringing balance to both online and offline retail models. Gen Z consumers will hold over […]
Total Retail 07/08/2020 17:31
As part of the 2019 Merchant Gift Card E-Commerce Evaluation, a comprehensive report produced by Blackhawk Network, a company that delivers branded payment solutions through the prepaid products, technologies and network that connect brands and people, in partnership with NAPCO Research (NAPCO Research and Total Retail both are brands of parent company NAPCO Media), a cross-platform [...]
Total Retail 07/07/2020 18:32
During the most recent Women in Retail and Total Retail Virtual Lounge, Aliza Licht, founder and president, LEAVE YOUR MARK LLC and best-selling author and host of the LEAVE YOUR MARK podcast, interviewed Kara Goldin, founder and CEO of Hint. The pair discussed everything from Goldin’s new book, “Undaunted: Overcoming Doubts and Doubters” (scheduled to be published in October), to how Hint’s marketing has changed in reaction to the COVID-19 pandemic and protests against racism, to everything in between.
Total Retail 07/07/2020 17:17
Loyalty, loyalty, loyalty. If your business is working to harness the purchasing power of future generations, these wise words from Pulitzer Prize-winning millennial rapper, Kendrick Lamar, ring truer than ever in 2020. The spending power of Gen Z and millennials combined with the increasingly saturated retail market has made attracting repeat customers — and organic […]
Total Retail 07/07/2020 17:05
Thanks to its dominance, Amazon.com is shaping consumer expectations for fast, free order fulfillment that other retailers struggle to meet. However, retailers can fight back by focusing on crucial service offerings and tapping consumer misgivings about Amazon to present a viable alternative. A new survey of 2,000 U.S. consumers conducted by Austin, Texas-based delivery experience […]
Total Retail 07/07/2020 09:40
Retailers are strongly committed to leveraging innovative technology to create a meaningful experience for their customers — particularly as more customers interact with them digitally. Think about all of the companies that enable you to order items online and pick them up in-store, order food through mobile apps, and/or watch video via streaming services. These […]
Total Retail 07/06/2020 16:17
As more and more states and cities inch toward a post-COVID existence, many considerations are falling on the shoulders of retailers. So much changed for people during quarantine, and how they shop is likely at the top of the list. Retailers, both online and brick-and-mortar, have to rethink their customer experience so that people are […]
Total Retail 07/06/2020 15:57
Just as many of us needed to adjust our personal day-to-day routines, retailers too, needed to adapt. Compared to just a few months ago, the retail industry has experienced an almost complete overhaul. We’ve seen businesses shift primarily to online, while others have closed shop altogether. And now, with stay-at-home orders beginning to lift in […]
Total Retail 07/06/2020 12:56
It’s estimated that 25 percent of the world’s population already shops online, and with more customers participating in e-commerce daily, that number is expected to reach 2.14 billion people by 2021. Therefore, it’s unsurprising that a typical e-commerce platform processes hundreds of thousands of transactions every day. E-commerce platforms also undergo a host of other […]
Total Retail 07/06/2020 12:35
Counterfeiting may have once catered to consumer temptation — a way to access and flaunt expensive brands at a fraction of the price. However, the proliferation of e-commerce has also translated to the counterfeiting industry: not only has it grown, but an increased number of consumers are unintentionally purchasing fake items. Counterfeiters are leveraging online […]

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