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Total Retail 08/13/2020 14:27
E-commerce providers have long walked the line between security considerations and consumers’ demand for a high-quality, frictionless experience. As a result, they’ve been hesitant to apply additional authentication measures, and hackers have taken note. According to Verizon’s 2020 DBIR, attacks against e-commerce apps are by far the leading cause of retail breaches. The pandemic provides […]
Total Retail 08/12/2020 21:39
Nordstrom is continuing to invest in its commitment to leave the world a better place than it found it. The upscale department store chain recently set its 2025 corporate social responsibility goals, which include commitments in the areas of environmental sustainability, specifically operations and product value chains; human rights to drive systemic change to ensure positive […]
Total Retail 08/12/2020 20:07
During our July installment of the Women in Retail and Total Retail Virtual Lounge, Ben Kaufman, CEO of CAMP, participated in a discussion with Rachel Shechtman, founder of STORY. The two discussed a variety of topics, including everything from Rachel’s role as brand experience officer at Macy’s, to CAMP’s partnership with Walmart to bring virtual camp to families […]
Total Retail 08/11/2020 15:39
Amid the coronavirus pandemic, a retailer’s ability to operate safely depends on the dual effectiveness of its social distancing measures and sanitation protocols. It’s the new reality of 2020, which only intensified with the resurgence of the virus across the U.S. in July. That showcased exactly why retailers must have the right precautionary measures in […]
Total Retail 08/11/2020 15:26
In today’s shopping environment, consumer habits change by the day. One day shoppers may browse social media for a particular product, and the next, they browse different websites for the same product. Consumer behavior was already shifting towards digital before the coronavirus crisis. The COVID-19 pandemic, with its stay-at-home orders, has taught even the most […]
Total Retail 08/11/2020 14:18
E-commerce and direct-to-consumer (D-to-C) brands have invested millions in social media advertising to attract new customers. In fact, retailers spent a cool $154 million on Facebook and Twitter advertising in January 2020. Fast-forward to April, through a pandemic-induced economic downturn, and the same companies spent 23 percent less on social ads, according to Pathmatics. Meanwhile, […]
Total Retail 08/10/2020 17:27
Amazon.com is in discussions with mall owner Simon Property Group about using some closed J.C. Penney and Sears stores in its malls for fulfillment centers, The Wall Street Journal reported on Sunday. The talks have been ongoing for months, the sources said. “For Amazon, more fulfillment centers near residential areas would speed up the crucial last mile of delivery,” […]
Total Retail 08/10/2020 14:44
Retail started the year from a position of strength, with holiday sales exceeding $730 billion. Buy online, pick up in-store (BOPIS) was a distribution advantage for physical retailers, and direct-to-consumer (D-to-C) brands and mainstay Amazon.com were meeting their delivery promises. However, with COVID-19, this all came to a screeching halt. States shut down physical stores and […]
Total Retail 08/10/2020 14:40
In the debut episode of Total Retail Tech Insights, Melissa Campanelli, brand and content director, Total Retail, and Joe Keenan, editor-in-chief, Total Retail, offer listeners a warm welcome to the brand’s new show. The pair discuss all things related to the launch of Total Retail’s newest podcast, including Tech Insights’ focus, content strategy, targeted audience, […]
Total Retail 08/06/2020 16:23
COVID-19 has brought lockdowns, job losses and bankruptcies. However, it has also led to tech innovations, widespread tech adoption, and changing consumer mind-sets. And the retail industry, already facing an e-commerce revolution, has had to change faster than anything else. As lockdowns ease and nonessential physical stores slowly re-emerge from dormancy, it’s a good time […]
Total Retail 08/06/2020 15:49
The Kroger Co. announced the launch of a contactless payments pilot across the QFC division, located in Seattle, allowing customers to use their mobile device for a more seamless checkout experience. The pilot includes the acceptance of Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) […]

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