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Lodging 10/23/2020 10:40
CHARLESTON, S.C. — The Indigo Road Hospitality Group recently added The Skyline Lodge in Highlands, N.C., to its growing portfolio of F&B-driven boutique hotels. Robert Nass, who owned and operated the historic property for nearly three decades, sold it to The Indigo Road for an undisclosed amount. The Indigo Road plans to renovate the entire property and add Oak Steakhouse, the group’s modern take on the classic American steakhouse. The renovations are expected to wrap […]. .
Lodging 10/23/2020 10:18
Quanifah Williams and her mother would cook together when she was growing up. Cooking was always a happy part of her day and allowed her to appreciate the art of food. Now, Williams is pursuing a career in hospitality at Walnut Hill College in Philadelphia, “because there’s just something about watching people light up from food.” Similarly, Lisa Do was never fully immersed in her college experience until the spring 2019 semester when she started […]. .
Lodging 10/23/2020 07:00
Predicting business outcomes during the COVID-19 pandemic has been nearly impossible. But one thing is for certain: Owners and operators are all changing how they think about and operate almost every single department of their business. When determining when to reopen, spa teams must first and foremost monitor state guidelines and mandates continuously. For example, at The Spa of Colonial Williamsburg in Williamsburg, Virginia, spa guests are unable to book facials, body services, makeup application, and […]. .
Lodging 10/23/2020 07:00
CHICAGO — Hyatt Hotels Corporation this week announced Hyatt Together—a digital platform for guests, members, and customers that includes curated wellbeing experiences created by Hyatt colleagues from around the world. Aligned with Hyatt’s holistic approach to wellbeing, Hyatt Together content is focused on three pillars: Feel (emotional and mental wellbeing), Fuel (powering the body, including food and sleep), and Function (how you move and function in work and life). Along with the launch, Hyatt premiered […]. .
Lodging 10/23/2020 06:45
The following article by Chris Burgoyne, vice president of government and political affairs at AHLA, first appeared in LODGING‘s October 2020 issue. Between now and November 3, voters across the country will cast their ballots for president, 11 governors, 35 U.S. senators, and all 435 members of the U.S. House of Representatives. This election will be unlike any other in our lifetime, coming almost eight months into the worst crisis our industry has ever faced […]. .
Lodging 10/22/2020 10:17
HENDERSONVILLE, Tennessee—U.S. hotel occupancy for the week of October 11-17, 2020, was virtually flat from the previous week at 50.1 percent, according to the latest data from STR. The week prior (October 4-10), U.S. weekly hotel occupancy hit 50 percent for just the second time since the low point of the pandemic. In August, occupancy hit 50 percent for the first time since mid-March before dipping back below 50 percent again. U.S. Hotel Industry Performance […]. .
Lodging 10/22/2020 07:00
Hoteliers have a reputation for being slow to incorporate new technology into their properties. Over the last 10 years, despite the astounding speed of technological progress, the industry didn’t necessarily see hotel owners and operators champing at the bit to add new capabilities to their existing infrastructure. After all, when times are good, why rush to change your approach? With year-after-year of record-high occupancies, there wasn’t much incentive to seek out the new. The pandemic […]. .
Lodging 10/22/2020 07:00
Caroline Klein has been promoted to chief communications officer for Preferred Hotels & Resorts. In this position, Klein is developing communication strategies and supervising corporate communications. Klein is also chief communications officer for PHG Consulting, Preferred’s sister division. Kempinski Hotels has named Peter Fiedler chief financial officer and a member of the Kempinski Management Board. Fiedler is leading financial operations and performance for the hotel group, and he is also responsible for loss prevention, compliance, […]. .
Lodging 10/22/2020 07:00
While the COVID-19 pandemic has made it a challenging year for the hospitality industry, hotels have made operational changes to help soften the blow, and many of these have hinged on technology. Efforts to limit close physical interactions between staff and guests have led to the adoption of more digitally-driven services, such as contactless check-in, digital menus, and in-room voice assistants. These capabilities will remain must-haves for hotels even beyond the pandemic. However, the implementation […]. .
Lodging 10/21/2020 16:32
HENDERSONVILLE, Tennessee — In Q3 2020, the U.S. hotel industry reported its lowest third-quarter occupancy level on record, according to data from STR. Compared to Q3 2019, occupancy declined 32.2 percent to 48 percent in Q3 2020. Average daily rate (ADR) fell 24.1 percent year over year to $101.25 and revenue per available room (RevPAR) dropped 48.5 percent to $48.58. Q3 2020’s absolute occupancy and RevPAR levels were the lowest for any Q3 in STR’s […]. .
Lodging 10/21/2020 10:41
HENDERSONVILLE, Tennessee—In September 2020, the U.S. hotel industry showed slightly lower performance from the month prior, according to data from STR. U.S. Hotel Performance September 2020 vs. September 2019 Occupancy: 48.3% (-28.2%) ADR: $99.12 (-24.9%) RevPAR: $47.87 (-46.1%) Compared to September 2019, U.S. hotel occupancy in September 2020 declined 28.2 percent to 48.3 percent, average daily rate (ADR) fell 24.9 percent to $99.12, and revenue per available room (RevPAR) dropped 46.1 percent to $47.87. […]. .
Lodging 10/21/2020 07:00
Faced with the greatest declines in revenue since the 1930s, U.S. hotel operators in 2020 have demonstrated their ability to adapt to difficult market environments and squeeze the greatest efficiencies from their operations. Through the first seven months of 2020, U.S. hotels have been on track to achieve profit margins better than those observed at past comparable levels of depressed occupancy. Since May of 2020, CBRE has collected monthly operating statements from a sample of […]. .
Lodging 10/21/2020 07:00
The COVID-19 pandemic sparked discussions around sanitation and cleanliness in hotels. Businesses are now navigating these shifts in their operations and accommodating all necessary changes. As discomfort lingers around travel safety and facility cleanliness, the implementation of data and technology has gone from nicety to necessity. Successful back of house operations are crucial to a hotel’s performance. With so many review sites for guests to turn to before booking, it is paramount that hoteliers put […]. .
Lodging 10/20/2020 07:00
In the early months of the COVID-19 pandemic, a staff member at Amway Grand Plaza, a Curio Collection by Hilton hotel in downtown Grand Rapids, Michigan, had an idea. The virus had forced so many engaged couples to cancel or postpone their plans for large wedding ceremonies. For those who still wished to wed over the summer, the hotel could offer complimentary space for intimate ceremonies. “Katie Dietrich, assistant director of catering, shared the idea […]. .
Lodging 10/20/2020 07:00
Over the past several months, leading hotel brands have developed and shared plans to safely welcome back groups to their properties once local regulations lift and people begin to gather again. Below are several ways hotel brands are facilitating responsible meetings and events in the current environment. Hilton Launches Program for Safe Meetings and Events To address safe group travel practices and evolve today’s event experience, Hilton announced a global cleanliness and customer service program […]. .
Lodging 10/20/2020 07:00
Now seven months into the COVID-19 pandemic, hoteliers have seen drastic changes in their industry and have had to learn and adapt quickly to the challenges brought on by the crisis. Mary Desrosiers, director of sales and marketing at Hotel Viking in Newport, Rhode Island, tells LODGING how she and her staff have maintained revenue, accommodated events, and are planning for what’s ahead. What changes have you been making during this time? Rhode Island as […]. .
Lodging 10/20/2020 07:00
Since the start of the COVID-19 pandemic, hospitality brands have had to adjust their operations and expectations around group business. Limitations on large gatherings and the dramatic slowdown of business travel have put many hotels that rely on group business in a tough spot. However, the hotel industry is never lacking in creative solutions. In the case of Omni Hotels & Resorts, one solution was launching a program for micro weddings. Omni Hotels & Resorts’ […]. .
Lodging 10/20/2020 06:00
According to a recent survey of newlyweds: 80 percent of wedding planning is done online (and 39 percent on mobile) 64 percent of couples use Pinterest for inspiration Two out of three millennials take at least one wedding planning action before even getting engaged Couples devote over 45 percent of their budget to the venue alone How newly engaged couples shop and plan their weddings has changed.

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