Report an Issue
Please notify us of any problems you have encountered with our service by filling out the form below.
Someone from Northern Light will respond to your e-mail soon.

1. Contact Information

2. System Information

3. Problem Specifics

ex: Misspelled words, broken links, missing graphics, grammar errors
ex. Search returns nothing or returns a server error message
ex: Login page hangs, browser hangs when trying to access a document or returns the error message "cannot connect to server"
ex: Continually returned to the log in screen, continually asked to login
ex: Forgot Username or Password, error message logging in to Accounts or Document, missing or incorrect account details
ex: Need new or updated login, missing or incorrect source
ex: Can't print, save or view document, document appears corrupt or incorrect, document missing
ex: Expected Saved Searches Alert not received, can't save, edit or delete saved search; can't subscribe or unsubscribe to Expert Search, problems with folders
ex: Reports missing or incorrect, accounts missing or incorrect, can't create, edit or save Expert Searches
* - required fields.


Use this form to report any problems you encounter with the portal.